Payment and Cancellation Policy
All payments are due prior to your signup aniversary date. Generally your
billing period starts on your signup aniversary date. For each successive period,
your contract is renewed automatically unless we are notified otherwise (monthly only).
Billing period is determined by the billing option you chose at the time
of ordering. Your billing period also applies to any additional items
and services ordered after the initial activation of you account. Fee
for such items and services will be prorated so that the start date matches
that of the first domain. For payment, we accept MasterCard, Visa or American
JPStream invoices exclusively via e-mail. We DO NOT send out invoices.
Any request for cancellation must be received via, regular mail or fax and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.
You may use any of following methods to deliver a written notice of cancellation:
Online: Please connect your customer portal at: http://ejapanoffice.com and request for cancellation account.
Download: Cancellation for is available at http://ejapanoffice.com. Fill the form and resend us the document by mail or by fax at the following number.
Fax: For client residing in Japan: Fax your request to (+81) 050-3120-1222;( Or for our overseas based customer please send fax at the following number: +1 530-689-6458 ) Please include your domain name, password and your reason for cancelling on your cover letter for fastest processing of your request. Please include your contact information in case we need to get in touch with you.
Setup fees, when applicable, are non-refundable. You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a ¥ 2000 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies.
If client disputes justified charges by provider on his credit card, provider has the right to charge a ¥ 5000 administration fee in addition to the regular suspension charge of ¥ 2500 and immediately discontinue service.