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If you've got questions, comments or suggestions, feel free to contact us! Our staff strives to answer customer requests as quickly as possible. Most senders receive a response within one business day. If you are a current jpstream.net™ customer seeking technical support, please visit our Customer Executive Center for total customer care.
| Departments |
Handles: |
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Support & Technical Issues:
Open a Support Ticket
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Alert Site down, broken CGI scripts, Network Issues, FTP/uploading problems, control panel issues. |
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Billing & Accounts:
Open a Billing Ticket
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Enable/Disable SSH, Billing Issues, Plan Upgrades, Purchase Add-ons, Suspension Notices, Domain Name Issues, Account Login Problems. |
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General, Sales Questions:
Open a Pre-Sales Ticket
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If you have any questions before signing up, you can reach us here. |
Webmaster & Misc Issues:
Fill out Report Form Below |
Report Site issues/mistakes. Inform us of SPAM abuse, Copyright infringment, illegal activity or any other miscellaneous issues here. |
Service Forms:
Fill out Report Form Below
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Use these forms to upgrade/downgrade accounts, order SSL certificates, park or point domain names, add DNS nameservers, cancel accounts, update credit card details and more. |
| Already a JPstream Customer Please Goto HelpDesk (Open & Track Tickets) |
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| Intermediation Group - JPstream Internet Phone Support |
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Japan Phone Support:
(+81) 050-3120-1222 (Voice Recorder)
Available 9am - 5pm JST Mon-Fri |
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Request Form
(Fill the form and resend us the documet by fax) |
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| Document |
Word |
PDF |
| Service Request |
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| Support Request |
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| Change Information |
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| Cancellation Order |
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| Important Notes: Service Request MAY incur charges to the customer. Customer shall receive a confirmation (or a quotation) from Intermediation LLC JPstream Internet Solutions about this service request. |
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Address:
Intermediation LLC
JPstream Internet Solutions
Level 9, Ariake Frontier Building Tower B
3-1-25 Ariake, Koto-ku
Tokyo 135-0063 Japan
Support:
Customer Executive Center
24 hours a day, 7 days a week
Email/Live Help
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Contact:
Phone/Fax (+81) 050-3120-1222 (voice recorder)
Monday-Friday 9am - 5pm;
PLEASE DO NOT CALL FOR PRE-SALES QUESTIONS
For Pre-Sales questions please click here
For our overseas based customer please send fax at the following number: +1 530-689-6458
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Japan