J P S T R E A M

Dedicated Managed IT Services

Experience the New Generation of Managed IT Services. A Complete IT Department for small & medium-sized businesses
Proactive IT Maintenance and Critical Security for small & medium-sized businesses
Proactive IT Maintenance, Security and Unlimited Remote Support for small & medium-sized businesses
Proactive IT Maintenance, Security and Dedicated Engineering for small & medium-sized businesses

About Dedicated IT Services

We understand the challenges of keeping up with evolving technology and making sure you are maximizing your technology investments.

 
A Dedicated Managed Service Provider Plan with JPStream augments your existing IT support. Let our team of experts free your team of experts up to focus on core business needs. Leave the management and maintenance of your systems to our highly trained managed IT staff.

Get a Dedicated Engineer

JPStream Dedicated plan is aptly named because each client is assigned a dedicated engineer who focuses on learning the “ins and outs” of their business. This personal IT expert provides routinely scheduled services, as well as troubleshooting benefits 24/7/365.

Our engineers are trained to use the best proactive strategies that are customized to your firm’s needs. We work with your existing IT team to conduct quarterly technical business reviews, so if changes in your IT strategy need to be made, we’re there to walk you through it.

Benefit from Proactive Support and Security

JPStream takes a proactive approach to managing your IT, so we can identify problems before they happen and keep your business running smoothly. We monitor critical systems and provide vital endpoint security.

Support services include optional services such as unlimited live help desk and emergency on-site response. In addition, support for user applications, server applications, backup restores, and remediation of monitoring alerts are included in every Dedicated Service Plan.

Rest easy knowing your security is being monitored through managed services that include anti-virus and anti-malware, vulnerability scanning, and Windows OS, Microsoft app, third-party supported app, and endpoint security patching.

Managed Service Plan Features

Proactive Planning, Consulting and Reporting ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Baseline Strategic IT Assessment
Quarterly Business Review with Health Score & Metrics Analysis
Business IT Alignment and Road Map
24x7x365 Support ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Unlimited Live Help Desk
ADD ON
ADD ON
Unlimited Emergency On-site Response
ADD ON
ADD ON
Access to Microsoft Top Tier Support
ADD ON
Scheduled Dedicated Engineer (On-site or Remote)
ADD ON
ADD ON
Support for User Adds, Removes and Changes
ADD ON
Support for User Applications and Hardware
ADD ON
Support for Data Restore from Backup
ADD ON
24x7x365 Proactive Cyber Security ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Advanced Endpoint Security Software (Win/Mac)
Managed Ransomware, Phishing and Malware Protection
Managed Endpoint Zero-day Threat Protection
World-wide Threat Intelligence AI Network Integration
Automated Malware Remediation
Managed Vulnerability Scanning
Managed Windows OS Patching
Managed Microsoft App Patching
Managed 3rd Party Application Patching
24x7x365 Proactive System Monitoring ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:
Unlimited Upkeep Maintenance
Windows Servers, Physical and Virtual
PCs and Virtual Desktops
Supported Firewalls, Physical and Virtual
Supported Switching
Supported Storage Area Network Hardware
Supported Cloud Platforms and Hypervisors
Supported Backup Systems
Supported UPS Systems
Monitoring of Supported Mission-Critical Network Hardware
IT Inventory Management and Tracking ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Managed IT Asset Tracking
Managed Software Licensing and Subscription Tracking
Managed Hardware Warranty Tracking
Managed Domain Name Services
Managed Secure Password Database

Get expert advice for your managed IT services, and choose the right plan for your needs. Contact your account executive.