The Essentials managed service plan provides the basics that any business will need to monitor, manage, and respond to IT issues as they happen. This managed services offering includes around the clock anti-virus, anti-malware, and software monitoring services. Essentials also provides IT inventory management and tracking services. With the Essentials MSP, a business can greatly reduce their worries about what they don’t know.
Like all our service plans, Essential clients have full access to our proactive planning, consulting and reporting services to help create a core IT strategy that will carry your business through for years to come.
Our expert team will perform a baseline strategic IT assessment and quarterly business review that includes health score and metrics analysis. We will take all that data and create a business road map that aligns with your IT strategies.
We will manage your IT asset tracking, licensing and subscriptions, warranties, domain names, your password database, and all those important things that waste precious in-house IT resources.
Identifying threats quickly is key to mitigating security risks. Our proactive security approach includes providing Essential Plan clients with managed anti-virus and anti-malware, vulnerability scanning, as well as patching for Windows OS, Microsoft App, third-party support app and endpoint security.
In addition, Essential clients get 24/7/365 monitoring that includes Windows servers, PCs and virtual desktops, firewalls, switching, storage areas, cloud platforms and hypervisors, backup systems, and other mission-critical hardware.
|Proactive Planning, Consulting and Reporting Services||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|Baseline Strategic IT Assessment|
|Quarterly Business Review with Health Score & Metrics Analysis|
|Business IT Alignment and Road Map|
|24x7x365 Support Services||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|Unlimited Live Help Desk|
|Unlimited Emergency On-site Response|
|Access to Microsoft Top Tier Support|
|Scheduled Dedicated Engineer (On-site or Remote)|
|Support for User Adds, Removes and Changes|
|Support for User Applications and Hardware|
|Support for Data Restore from Backup|
|24x7x365 Proactive Cyber Security Services||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|Advanced Endpoint Security Software (Win/Mac)|
|Managed Ransomware, Phishing and Malware Protection|
|Managed Endpoint Zero-day Threat Protection|
|World-wide Threat Intelligence AI Network Integration|
|Automated Malware Remediation|
|Managed Vulnerability Scanning|
|Managed Windows OS Patching|
|Managed Microsoft App Patching|
|Managed 3rd Party Application Patching|
|24x7x365 Proactive System Monitoring Services||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:|
|Unlimited Upkeep Maintenance|
|Windows Servers, Physical and Virtual|
|PCs and Virtual Desktops|
|Supported Firewalls, Physical and Virtual|
|Supported Storage Area Network Hardware|
|Supported Cloud Platforms and Hypervisors|
|Supported Backup Systems|
|Supported UPS Systems|
|Monitoring of Supported Mission-Critical Network Hardware|
|IT Inventory Management and Tracking Services||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|Managed IT Asset Tracking|
|Managed Software Licensing and Subscription Tracking|
|Managed Hardware Warranty Tracking|
|Managed Domain Name Services|
|Managed Secure Password Database|