J P S T R E A M

Managed IT Services

Experience the New Generation of Managed IT Services. A Complete IT Department for small & medium-sized businesses
Proactive IT Maintenance and Critical Security for small & medium-sized businesses
Proactive IT Maintenance, Security and Unlimited Remote Support for small & medium-sized businesses
Proactive IT Maintenance, Security and Dedicated Engineering for small & medium-sized businesses

What is a Managed Service Provider?

A managed service provider is a company that handles your IT needs remotely with significantly less cost that employing an in-house team. Working with a managed service provider allows knowledgeable professionals to proactively work to maintain your IT needs as well as help develop an ongoing plan to ensure your infrastructure, systems, and security stay in perfect working order.

Proactive IT Maintenance and Critical Security for small & medium-sized businesses

The Essentials managed service plan provides the basics that any business will need to monitor, manage, and respond to IT issues as they happen. This managed services offering includes around the clock anti-virus, anti-malware, and software monitoring services. Essentials also provides IT inventory management and tracking services. With the Essentials MSP, a business can greatly reduce their worries about what they don’t know.

Develop Core Strategies

Like all our service plans, Essential clients have full access to our proactive planning, consulting and reporting services to help create a core IT strategy that will carry your business through for years to come.

Our expert team will perform a baseline strategic IT assessment and quarterly business review that includes health score and metrics analysis. We will take all that data and create a business road map that aligns with your IT strategies.

We will manage your IT asset tracking, licensing and subscriptions, warranties, domain names, your password database, and all those important things that waste precious in-house IT resources.

Proactive Security and Monitoring

Identifying threats quickly is key to mitigating security risks. Our proactive security approach includes providing Essential Plan clients with managed anti-virus and anti-malware, vulnerability scanning, as well as patching for Windows OS, Microsoft App, third-party support app and endpoint security.

In addition, Essential clients get 24/7/365 monitoring that includes Windows servers, PCs and virtual desktops, firewalls, switching, storage areas, cloud platforms and hypervisors, backup systems, and other mission-critical hardware.

Managed Service Plan Features

Proactive Planning, Consulting and Reporting ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Baseline Strategic IT Assessment
Quarterly Business Review with Health Score & Metrics Analysis
Business IT Alignment and Road Map
24x7x365 Support ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Unlimited Live Help Desk
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ADD ON
Unlimited Emergency On-site Response
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ADD ON
Access to Microsoft Top Tier Support
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Scheduled Dedicated Engineer (On-site or Remote)
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ADD ON
Support for User Adds, Removes and Changes
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Support for User Applications and Hardware
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Support for Data Restore from Backup
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24x7x365 Proactive Cyber Security ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Advanced Endpoint Security Software (Win/Mac)
Managed Ransomware, Phishing and Malware Protection
Managed Endpoint Zero-day Threat Protection
World-wide Threat Intelligence AI Network Integration
Automated Malware Remediation
Managed Vulnerability Scanning
Managed Windows OS Patching
Managed Microsoft App Patching
Managed 3rd Party Application Patching
24x7x365 Proactive System Monitoring ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:
Unlimited Upkeep Maintenance
Windows Servers, Physical and Virtual
PCs and Virtual Desktops
Supported Firewalls, Physical and Virtual
Supported Switching
Supported Storage Area Network Hardware
Supported Cloud Platforms and Hypervisors
Supported Backup Systems
Supported UPS Systems
Monitoring of Supported Mission-Critical Network Hardware
IT Inventory Management and Tracking ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Managed IT Asset Tracking
Managed Software Licensing and Subscription Tracking
Managed Hardware Warranty Tracking
Managed Domain Name Services
Managed Secure Password Database

Get expert advice for your managed IT services, and choose the right plan for your needs. Contact your account executive.