Managed IT Services
What is a Managed Service Provider?
A managed service provider is a company that handles your IT needs remotely with significantly less cost that employing an in-house team. Working with a managed service provider allows knowledgeable professionals to proactively work to maintain your IT needs as well as help develop an ongoing plan to ensure your infrastructure, systems, and security stay in perfect working order.
This is where JPStream’s Managed Service Provider plans can help businesses of all sizes. Rather than using time, energy, and resources to build an internal IT management team, an MSP will provide the experienced IT support and management with their own resources.
An MSP plan takes the experience, technology, and training of expert IT management teams and makes it available to businesses of all sizes.
JPStream Managed Services
Essential IT Services
Proactive IT Maintenance and Critical Security for small & medium-sized businesses
Essentials MSP plan provides the basics that any business will need to monitor, manage, and respond to IT issues as they happen. This managed services offering includes around the clock anti-virus, anti-malware, and software monitoring services. Essentials also provides IT inventory management and tracking services. With the Essentials MSP, a business can greatly reduce their worries about what they don’t know.
Remote IT Services
Proactive IT Maintenance, Security and Unlimited Remote Support for small & medium-sized businesses
Remote MSP plan manages your IT and your remote hardware or software as well. JPStream’s Remote MSP plan provides the basic protection and monitoring over an entire business’s IT infrastructure, expanding on the Essentials’ small IT footprint.
Sedicated IT Services
Proactive IT Maintenance, Security and Dedicated Engineering for small & medium-sized businesses
Dedicated MSP plan gives business clients a dedicated engineer who can help troubleshoot and plan IT on site, according to the plan. This service offering provides an experienced IT professional on the business’s team.
Complete IT Services
A Complete IT Department for small & medium-sized businesses
Complete MSP plan provides the whole package. Remote management, dedicated support, system monitoring, anti-virus and anti-malware protection, and a dedicated engineer scheduled for onsite IT. This package provides businesses the resources they need to stay on top of their IT support needs completely.
Managed Service Plan Features
| Proactive Planning, Consulting and Reporting Services | ESSENTIAL | REMOTE | DEDICATED | COMPLETE |
|---|---|---|---|---|
| Baseline Strategic IT Assessment |  | | | |
| Quarterly Business Review with Health Score & Metrics Analysis | | | | |
| Business IT Alignment and Road Map | | | | |
| 24x7x365 Support Services | ESSENTIAL | REMOTE | DEDICATED | COMPLETE |
|---|---|---|---|---|
| Unlimited Live Help Desk | | | ||
| Unlimited Emergency On-site Response | | | ||
| Access to Microsoft Top Tier Support | | | | |
| Scheduled Dedicated Engineer (On-site or Remote) | | | ||
| Support for User Adds, Removes and Changes | | | | |
| Support for User Applications and Hardware | | | | |
| Support for Data Restore from Backup | | | |
| 24x7x365 Proactive Cyber Security Services | ESSENTIAL | REMOTE | DEDICATED | COMPLETE |
|---|---|---|---|---|
| Advanced Endpoint Security Software (Win/Mac) | | | | |
| Managed Ransomware, Phishing and Malware Protection | | | | |
| Managed Endpoint Zero-day Threat Protection | | | | |
| World-wide Threat Intelligence AI Network Integration | | | | |
| Automated Malware Remediation | | | | |
| Managed Vulnerability Scanning | | | | |
| Managed Windows OS Patching | | | | |
| Managed Microsoft App Patching | | | | |
| Managed 3rd Party Application Patching | | | | |
| 24x7x365 Proactive System Monitoring Services | ESSENTIAL | REMOTE | DEDICATED | COMPLETE |
|---|---|---|---|---|
| 24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including: | | | | |
| Unlimited Upkeep Maintenance | | | | |
| Windows Servers, Physical and Virtual | | | | |
| PCs and Virtual Desktops | | | | |
| Supported Firewalls, Physical and Virtual | | | | |
| Supported Switching |  | | | |
| Supported Storage Area Network Hardware | | | | |
| Supported Cloud Platforms and Hypervisors | | | | |
| Supported Backup Systems | | | | |
| Supported UPS Systems | | | | |
| Monitoring of Supported Mission-Critical Network Hardware | | | | |
| IT Inventory Management and Tracking Services | ESSENTIAL | REMOTE | DEDICATED | COMPLETE |
|---|---|---|---|---|
| Managed IT Asset Tracking | | | | |
| Managed Software Licensing and Subscription Tracking | | | | |
| Managed Hardware Warranty Tracking | | | | |
| Managed Domain Name Services | | | | |
| Managed Secure Password Database | | | | |
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