J P S T R E A M

Managed IT Services

Experience the New Generation of Managed IT Services. A Complete IT Department for small & medium-sized businesses
Proactive IT Maintenance and Critical Security for small & medium-sized businesses
Proactive IT Maintenance, Security and Unlimited Remote Support for small & medium-sized businesses
Proactive IT Maintenance, Security and Dedicated Engineering for small & medium-sized businesses

What is a Managed Service Provider?

A managed service provider is a company that handles your IT needs remotely with significantly less cost that employing an in-house team. Working with a managed service provider allows knowledgeable professionals to proactively work to maintain your IT needs as well as help develop an ongoing plan to ensure your infrastructure, systems, and security stay in perfect working order.

This is where JPStream’s Managed Service Provider plans can help businesses of all sizes. Rather than using time, energy, and resources to build an internal IT management team, an MSP will provide the experienced IT support and management with their own resources.

An MSP plan takes the experience, technology, and training of expert IT management teams and makes it available to businesses of all sizes.

JPStream Managed Services

Essential IT Services

Proactive IT Maintenance and Critical Security for small & medium-sized businesses
Essentials MSP plan provides the basics that any business will need to monitor, manage, and respond to IT issues as they happen. This managed services offering includes around the clock anti-virus, anti-malware, and software monitoring services. Essentials also provides IT inventory management and tracking services. With the Essentials MSP, a business can greatly reduce their worries about what they don’t know.

Remote IT Services

Proactive IT Maintenance, Security and Unlimited Remote Support for small & medium-sized businesses
Remote MSP plan manages your IT and your remote hardware or software as well. JPStream’s Remote MSP plan provides the basic protection and monitoring over an entire business’s IT infrastructure, expanding on the Essentials’ small IT footprint.

Sedicated IT Services

Proactive IT Maintenance, Security and Dedicated Engineering for small & medium-sized businesses
Dedicated MSP plan gives business clients a dedicated engineer who can help troubleshoot and plan IT on site, according to the plan. This service offering provides an experienced IT professional on the business’s team.

Complete IT Services

A Complete IT Department for small & medium-sized businesses
Complete MSP plan provides the whole package. Remote management, dedicated support, system monitoring, anti-virus and anti-malware protection, and a dedicated engineer scheduled for onsite IT. This package provides businesses the resources they need to stay on top of their IT support needs completely.

Managed Service Plan Features

Proactive Planning, Consulting and Reporting ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Baseline Strategic IT Assessment
Quarterly Business Review with Health Score & Metrics Analysis
Business IT Alignment and Road Map
24x7x365 Support ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Unlimited Live Help Desk
ADD ON
ADD ON
Unlimited Emergency On-site Response
ADD ON
ADD ON
Access to Microsoft Top Tier Support
ADD ON
Scheduled Dedicated Engineer (On-site or Remote)
ADD ON
ADD ON
Support for User Adds, Removes and Changes
ADD ON
Support for User Applications and Hardware
ADD ON
Support for Data Restore from Backup
ADD ON
24x7x365 Proactive Cyber Security ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Advanced Endpoint Security Software (Win/Mac)
Managed Ransomware, Phishing and Malware Protection
Managed Endpoint Zero-day Threat Protection
World-wide Threat Intelligence AI Network Integration
Automated Malware Remediation
Managed Vulnerability Scanning
Managed Windows OS Patching
Managed Microsoft App Patching
Managed 3rd Party Application Patching
24x7x365 Proactive System Monitoring ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:
Unlimited Upkeep Maintenance
Windows Servers, Physical and Virtual
PCs and Virtual Desktops
Supported Firewalls, Physical and Virtual
Supported Switching
Supported Storage Area Network Hardware
Supported Cloud Platforms and Hypervisors
Supported Backup Systems
Supported UPS Systems
Monitoring of Supported Mission-Critical Network Hardware
IT Inventory Management and Tracking ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Managed IT Asset Tracking
Managed Software Licensing and Subscription Tracking
Managed Hardware Warranty Tracking
Managed Domain Name Services
Managed Secure Password Database

Get expert advice for your managed IT services, and choose the right plan for your needs. Contact your account executive.