Infrastructure Network

Datacenter Details

Infrastructure

JPStream operates datacenters out of Tokyo, Osaka, Hokkaido, Okinawa and various Datacenters worldwide. Our Datacenter is a globally distributed collection of redundant server infrastructure which hosts all our Products and Services.

Salient features of our Datacenter

Integrates hundreds of distributed servers seamlessly
Provides high-availability, redundancy and unmatched reliability

Why our Data Center

Scalability & Reliability
Our Datacenter consists of a complex mesh of global servers that interact with each other. The entire architecture is built upon common principles of High-Availability, Clustering and n+1 Architecture. This allows us to scale our solutions to match your exponential growth by simply adding infrastructure and linking it to this architecture. You are abstracted from worrying about variables such as scalability, uptime, network response etc

Global Reach
We and our partners have invested in infrastructure deployments at various locations globally. You can now leverage upon this global infrastructure and offer a completely private-labeled global experience to your Customers without any investments. We handle the selection, negotiation and relationship management with Infrastructure providers around the world.

White Labeled Architecture
Our Datacenter is a cluster of globally distributed redundant servers of various different operating systems to provide our customers and resellers with myriad hosting options. If you are one of our resellers, then the name servers used for any services hosted on these servers would be your branded Name Servers. So for all practical purposes these clusters of hundreds of servers would appear as YOUR servers to your Customers.

Our Data Center Details

Our Datacenter consists of servers distributed across various Datacenters worldwide. Most of these datacenters have certain common qualifications described below –

Network
The datacenters are connected to the internet through Gigabit ethernet connections from separate backbone providers, who each run fiber optic cables into the data center through separate entry points

Security
To guard against line failure or intrusion, the data center is staffed 24 hours a day. Movement throughout the facility is escorted at ALL times. There is 24×7 closed circuit monitoring of all areas and entrances. Between the cameras, access control, and the security team, the datacenter facilities are pretty secure.

Power
The total incoming power is a multiple of what is required to run the datacenter. There is an ATS (Automatic Transfer switch) in place to automatically kick in a generator in case of a power failure. The datacenters are also equipped with redundant UPS systems to ensure clean power.

Cooling
Redundant A/C systems, each running at a fraction of their capacity, keep the server rooms cool. The units are alternated so that each one is kept in optimal condition.

Advanced Smoke Detection & Fire Protection Systems
The datacenters are equipped with specialized fire detection and protection systems meant specifically for protecting servers as using ordinary water based systems would cause just as much damage as fire.

Service Level Agreement, Network, Infrastructure and Hardware

At JPStream We understand the necessity of high availability to our customers and make every effort to provide services that consistently exceed your expectations. The following is a summary of the kinds of levels of service that JPStream offers its customers to ensure maximum availability and performance. Please contact customer support for additional information and terms regarding the JPstream SLAs.

Network Availability

We guarantee that our network will be available 100% of the time (excluding scheduled maintenance and emergency maintenance). If we incur an outage to the JPStream network, JPStream will credit the affected customer 1/30th of the recurring base monthly fee paid by the customer for the affected network services for every 30 minutes of downtime (up to, but not exceeding 100% of one monthly payment, and the credit will be applied toward future payments).

Network uptime comprises the functioning of all network infrastructure including cabling, switches and routers. Services or software running on a customer’s server are not included in the definition of the JPStream network. Network downtime exists if a customer’s server is unable to transmit and receive data and a ticket is opened for the incident in the JPStream ticket tracking system. Network downtime is measured from the time the ticket is opened regarding downtime to the time the problem is resolved.

Infrastructure Guarantee

We guarantee that the JPStream critical environmental systems, including power and HVAC, will be available 100% of the time (excluding scheduled maintenance and emergency maintenance). If an outage occurs due to critical system failure, JPStream will credit the affected customer 1/30th of the recurring base monthly fee paid by the customer for the affected critical systems for every 30 minutes of downtime (up to, but not exceeding 100% of one monthly payment, and the credit will be applied toward future payments).

Critical systems include functioning of all power and HVAC infrastructure including UPS equipment and cabling. Power supplies of individual servers are not included. Critical systems downtime exists when a customer’s server is shut down due to power or heat problems and a ticket has been opened for the incident in the JPStream ticket tracking system. Critical system downtime is measured from the time the ticket is opened regarding server downtime to the time the problem is resolved and the server comes back on line.

Hardware Guarantee

We guarantee the proper function of a customer’s leased hardware components provided by JPStream and will replace any failed component at no cost to the customer. The replacement process will begin when the cause of the problem has been determined. Hardware replacement is guaranteed to take no more than 1 hour. In the event that it does take JPStream more than 2 hour to replace faulty hardware, JPStream will credit the affected customer 1/30 of the recurring base monthly fee paid by the customer for the faulty hardware per additional 30 minutes of downtime (up to, but not exceeding 100% of one monthly payment, and the credit will be applied toward future payments). Hardware is defined as the processor(s), RAM, hard disk(s), motherboard, NIC card and other related components included under the server lease.

This web page is an overview of our service level agreement. Delinquent customers may not take advantage of our SLA. All credits must be requested by the customer within 3 days of the reported downtime, and the downtime must be from a single occurrence.

Please contact your account manager for additional information and terms regarding the JPStream service level agreement.

Our Servers are based in the following localization.

JPStream maintains a global presence to help customers and partners meet their goal of providing applications close to their user base. Storage of data can be restricted to a single geography, region, or country.

Redundancy Network

  • Japan – IDC Tokyo – IDC Osaka – IDC Okinawa – IDC Saitama ken (Sub Stations: Hiroshima, Nagano)
  • Hong Kong
  • Singapore
  • Taiwan
  • India
  • USA
  • Europe - UK - Germany (Frankfurt) - Netherlands (Amsterdam)
  • Brazil
  • Australia

Telecom Map

International Backbone Map

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