Privacy Policy for JPStream Internet

Effective Date: 2025/02/21

Welcome to JPStream, a leading provider of web-presence solutions for small businesses, professionals, and individuals in Japan. At JPStream Internet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data, as well as your rights regarding your personal information.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: This includes your name, email address, phone number, billing address, and other contact details when you register for our services, make a purchase, or communicate with us.
  • Technical Information: This includes IP addresses, browser type, operating system, device information, and other technical data collected through cookies and similar technologies.
  • Usage Data: This includes information about how you interact with our website, such as pages visited, time spent on the site, and actions taken.
  • Payment Information: If you make a purchase, we may collect payment details such as credit card numbers or bank account information. However, this information is typically processed by third-party payment processors that comply with industry standards (e.g., PCI DSS).

2. How We Use Your Data

We use your personal data for the following purposes:

  • To Provide Services: To deliver the hosting and web-presence solutions you have requested, including domain registration, website hosting, email services, and customer support.
  • To Improve Our Services: To analyze usage patterns, improve our website, and develop new features or services.
  • For Communication: To send you important information about your account, service updates, promotional offers, and other communications related to our services.
  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes in Japan and internationally.
  • For Security Purposes: To detect, prevent, and address technical issues, fraud, or unauthorized access to our systems.

3. Cookies Policy

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us enhance your browsing experience and provide valuable insights into how our site is used.

Types of Cookies We Use

  • Essential Cookies: These are necessary for the operation of our website and enable basic functions like page navigation and access to secure areas.
  • Performance Cookies: These collect anonymous information about how visitors use our site, such as which pages are visited most often. This helps us improve our website’s functionality.
  • Functionality Cookies: These allow us to remember your preferences (e.g., language settings) and provide enhanced features.
  • Targeting/Advertising Cookies: These are used to deliver personalized advertisements based on your interests. You can opt out of these cookies at any time.

Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

4. Legal Sharing of Data

We may share your personal data under the following circumstances:

  • With Service Providers: We may share your data with trusted third-party vendors who assist us in delivering our services, such as payment processors, domain registrars, and cloud storage providers. These vendors are contractually obligated to protect your data.
  • For Legal Reasons: We may disclose your data if required by law, court order, or government request, or to enforce our terms of service.
  • In Case of Business Transfers: If we sell or transfer all or part of our business, your data may be transferred to the new owner as part of the transaction.
  • With Your Consent: We will only share your data with third parties outside the above scenarios if we have obtained your explicit consent.

5. Data Retention Period

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention periods vary depending on the type of data:

  • Account Information: Retained for the duration of your account activity and for a reasonable period thereafter to resolve disputes or comply with legal obligations.
  • Transaction Records: Kept for at least seven years to comply with tax and accounting regulations in Japan.
  • Cookies and Usage Data: Typically retained for up to 26 months, unless otherwise specified.

Once the retention period expires, your data will be securely deleted or anonymized.

6. International Data Transfers

As a global company, we may transfer your data to servers located outside Japan. In such cases, we ensure that appropriate safeguards are in place to protect your data, including adherence to international frameworks like the EU-Japan Mutual Adequacy Agreement and Standard Contractual Clauses (SCCs).

7. Your Rights Under Japanese Law

Under the Act on the Protection of Personal Information (APPI) and other relevant regulations, you have the following rights:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Correction: You can request corrections to inaccurate or incomplete data.
  • Right to Deletion: You can request deletion of your data, subject to certain exceptions.
  • Right to Opt-Out: You can opt out of receiving marketing communications or having your data shared with third parties for marketing purposes.
  • Right to File a Complaint: If you believe your rights have been violated, you can file a complaint with the Personal Information Protection Commission (PPC) in Japan.

To exercise these rights, please contact us using the details provided below.

8. Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Address: 2-2-2 Umeda Kita-ku, Osaka, Japan 530-0001
  • Email: [email protected]
  • Phone: +81 070 2531 9599
  • Customer Executive Center: https://desk.zoho.com/support/intermediation

Thank you for trusting JPStream Internet services with your personal data. We are dedicated to maintaining the highest standards of privacy and security.