Terms of Service for JPStream Internet

Effective Date: 2025/02/21

Welcome to JPStream Internet, a leading provider of web-presence solutions for small businesses, professionals, and individuals in Japan. These Terms of Service (“Terms”) govern your use of our services, including website hosting, domain registration, email services, and other related offerings (collectively referred to as the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

Please read these Terms carefully to understand your rights and obligations.

1. Acceptance of Terms

By registering for an account, purchasing a service, or using our platform, you confirm that:

  • You are at least 18 years old or have parental consent to use our Services.
  • You have the legal authority to enter into a binding agreement.
  • You will comply with all applicable laws, regulations, and industry standards in Japan and internationally.

These Terms constitute a legally binding agreement between you and [Your Company Name].

2. Scope of Services

2.1 Hosting Services

We provide reliable hosting solutions, including shared hosting, VPS hosting, dedicated servers, and cloud hosting. Our hosting infrastructure is designed to ensure high performance, security, and uptime.

2.2 Domain Registration

We offer domain registration services for various top-level domains (TLDs). By registering a domain through us, you agree to comply with the policies of the relevant domain registries and ICANN (Internet Corporation for Assigned Names and Numbers).

2.3 Email Services

Our email services include professional email hosting, spam filtering, and secure communication tools. These services are intended for lawful use only.

2.4 Additional Features

We may offer additional features such as SSL certificates, website builders, backup solutions, and e-commerce tools. Any additional services are subject to their specific terms and conditions.

3. User Responsibilities

You are responsible for:

  • Ensuring that all content you upload or publish complies with applicable laws, including copyright, trademark, privacy, and defamation laws.
  • Maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.
  • Using our Services ethically and responsibly, without engaging in activities that harm our systems, other users, or third parties.
  • Paying all fees associated with your account promptly and in full.

Prohibited activities include but are not limited to:

  • Distributing malware, viruses, or other harmful software.
  • Engaging in phishing, spamming, or other fraudulent activities.
  • Violating intellectual property rights or infringing on others’ privacy.
  • Operating illegal websites or promoting unlawful activities.

4. Fees and Payment

4.1 Pricing

All fees for our Services are listed in Japanese Yen (JPY) unless otherwise stated. Prices are exclusive of applicable taxes, which will be added to your invoice.

4.2 Billing Cycle

Fees are billed in advance based on the selected billing cycle (monthly, quarterly, annually, etc.). You authorize us to charge your chosen payment method automatically upon renewal.

4.3 Late Payments

If payment is not received within 10 days after the due date, we reserve the right to suspend or terminate your Services. Reactivation fees may apply.

4.4 Refunds

Refunds are subject to our Refund Policy, which varies depending on the type of service. Generally, non-recurring fees (e.g., setup fees) are non-refundable.

5. Intellectual Property

5.1 Ownership

All intellectual property rights in our Services, including software, trademarks, logos, and documentation, remain the property of [Your Company Name]. You are granted a limited, non-exclusive license to use our Services solely for their intended purpose.

5.2 Customer Content

You retain ownership of any content you upload or create using our Services. However, by using our platform, you grant us a worldwide, royalty-free license to use, reproduce, modify, and display your content as necessary to provide the Services.

5.3 Third-Party Content

Any third-party content accessed through our Services is governed by its respective owner’s terms and conditions. We are not responsible for such content.

6. Service Availability and Uptime Guarantee

6.1 Uptime Commitment

We strive to maintain a minimum uptime of 99.9% for our hosting services. This excludes downtime caused by scheduled maintenance, force majeure events, or circumstances beyond our control.

6.2 Scheduled Maintenance

We may perform routine maintenance to ensure optimal performance. Whenever possible, we will notify you in advance of planned outages.

6.3 No Warranty

While we make every effort to provide reliable Services, we do not guarantee uninterrupted availability or error-free operation. Our liability for downtime is limited as specified in Section 9 below.

7. Termination

7.1 By You

You may cancel your account at any time by contacting customer support. Cancellation requests must be submitted in writing. Upon termination, you will lose access to all Services, and any unpaid fees will become due immediately.

7.2 By Us

We may terminate your account if:

  • You breach these Terms or violate applicable laws.
  • Your use of the Services poses a risk to our systems or reputation.
  • We decide to discontinue a particular service.

In such cases, we will provide reasonable notice unless immediate action is required to protect our network or comply with legal obligations.

8. Data Retention and Deletion

Upon termination of your account, we will delete your data in accordance with our Privacy Policy and applicable laws. However, certain data may be retained for legal, tax, or operational purposes.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.
  • Our total liability for any claims related to the Services shall not exceed the amount paid by you in the preceding 12 months.
  • We are not responsible for losses caused by factors outside our control, such as natural disasters, cyberattacks, or government actions.

10. Indemnification

You agree to indemnify and hold harmless [Your Company Name], its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from:

  • Your use of the Services.
  • Your violation of these Terms or applicable laws.
  • Any content or activity associated with your account.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Japan, without regard to its conflict of law principles.

11.2 Dispute Resolution

Any disputes arising under these Terms shall first be resolved through good-faith negotiations. If unresolved, disputes may be referred to arbitration in Tokyo, Japan, in accordance with the rules of the Japan Commercial Arbitration Association (JCAA). The language of arbitration shall be English or Japanese, at your discretion.

12. Compliance with Laws

You agree to comply with all applicable laws and regulations, including those related to data protection, cybersecurity, and export controls. Specifically, you acknowledge compliance with:

  • The Act on the Protection of Personal Information (APPI) in Japan.
  • International conventions such as GDPR (if applicable) and ICANN policies.

13. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will take effect upon posting on our website. Continued use of the Services after such changes constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

  • Address: 2-2-2 Umeda Kita-ku, Osaka, Japan 530-0001
  • Email: [email protected]
  • Phone: +81 070 2531 9599
  • Customer Executive Center: https://desk.zoho.com/support/intermediation

Thank you for choosing [Your Company Name]. We are committed to providing exceptional web-presence solutions while upholding the highest standards of integrity and compliance.

These Terms of Service align with Japanese regulations, international best practices, and industry standards, ensuring transparency and fairness for all users.